Shipping Policy

At Femora, we aim to process and deliver your orders as quickly and safely as possible.

1. Order Processing

Orders are generally processed within 1–3 business days after confirmation.

During sales, promotions, holidays, or periods of high order volume, processing may take longer than usual.

2. Delivery Time

After your order has been shipped, the estimated delivery time may vary depending on your location and the courier service.

Estimated delivery time:

• Major Cities: 2–5 business days

• Other Areas: 3–7 business days

Please note that these are estimated delivery times and are not guaranteed. Unexpected courier delays, weather conditions, public holidays, or other circumstances may affect delivery.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

Any free-shipping offers will be subject to the terms and conditions mentioned in the relevant promotion.

4. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address, name, and phone number.

Femora is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If an order is returned to us because of an incorrect address, unavailable recipient, or repeated delivery failure, additional shipping charges may apply for reshipment.

5. Order Tracking

Where available, tracking information will be provided after your order has been shipped.

Tracking updates may take some time to appear after the parcel is handed over to the courier.

6. Delayed or Lost Orders

If your order is significantly delayed or appears to be lost, please contact us so we can assist you in checking the shipment status with the courier.

Once an order has been handed over to the courier, delivery is also subject to the courier's policies and procedures.

7. Damaged Packages

If your package arrives visibly damaged, please take clear photos or a video of the package before opening it and contact us as soon as possible.

For damaged, defective, or incorrect products, please refer to our No Return & No Refund Policy.

8. Contact Us

If you have any questions about shipping or your order, please contact us:

Email: mfahadjameel36613@gmail.com
Phone: 03273596295

By placing an order with Femora, you acknowledge and agree to this Shipping Policy.